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Whether you are setting out to qualify for the Boston Marathon or reorganize your business, a reliable process enables you to achieve reliable results (performance). Last week’s Boston Marathon had me reflecting on the similarity between preparing for the big race and reorganizing a business. On the surface, this may seem like a stretch but bear with me here. I have been a runner for most of my life, logging over 115,000 km and running dozens of races over the years. I have b

Organization and structure have often been criticized over the years. Words like bureaucracy, inefficiency, and waste are commonly used, and dealing with organization structure is often viewed as a necessary evil that must be tackled before focusing on the core work of the business. The reality, however, can be quite different. The organization structure forms the foundation of work systems in any business. It provides the basis for assigning roles and acts as a mechanism for

When we think of organizational structure we often think of the org chart—boxes containing title and names joined by straight lines. Organization Structure isn’t an org chart, it is so much more. Organization structure is the backbone of work systems in any business. It is the basis upon which work is distributed into roles, and a mechanism for distributing accountability and authority to get work done. Accountability and authority for work are delegated from the most senior